You still have questions about add-e?

Here you will find the most important answers to your Questions.

You can also get many answers in the Pedelec Forum from our active community.

FAQ Overview

General

Yes, add-e is designed as an auxiliary drive in accordance with the applicable pedelec regulations. This means that the motor switches off automatically as soon as the pedalling motion is suspended. However, since the pedalling intensity is not specified, it is possible to let the e-motor do the majority of the work and just move the cranks visually in a relaxed manner.

Yes, the coating of the friction roller has been optimised in many tests for maximum power transmission. Even in pouring rain and soaking wet roads, add-e helps you get to your destination faster.

This question is highly dependent on the tyres used and the driving style. Basically, we recommend using high-quality tyres. With correct adjustment and 250 watts of drive power, you will not be able to measure increased wear. With up to 600 watts of motor power, the tyre will of course not last quite as long. For a 28″ tyre (trekking bike), our long-term testers change the tyre between three and 5000 km.

The best tyres are those with a continuous centre bridge, such as Schwalbe Hurricane or Marathon.
Studded tyres are also suitable if there is a continuous central web, but this has an effect on the noise development.

No, regenerative braking is not possible due to the design.

The add-e mounting kit includes a pedal crank sensor. This determines without contact whether the cranks are turning straight or not.

Yes, add-e is built according to the pedelec regulation EN 15194. However, different regulations apply for different countries and their road traffic licensing regulations. add-e is equipped with a "pedal assist sensor" as standard and is adapted to different country specifications (in terms of power and top speed) according to customer requirements. The Sport variant can also be limited by the customer to the permitted maximum speed of 25 km/h.

No, a pedelec is treated like a bicycle in this respect. However, different regulations apply in different countries. However, we generally recommend wearing a bicycle helmet.

Mounting

Hier finden Sie unser Montagevideo

No, add-e has a sophisticated mechanism that makes it possible to completely decouple the friction roller from the drive train. This means that the bike can be ridden without the e-drive even though the add-e is fully mounted.
In special cases, the distance from the bottom bracket (and/or stand mount) is too far from the rear wheel. This is especially problematic with recumbents and chopper bikes. Press-fit bottom brackets and full suspension bikes (fullies) are also a problem. In these cases, mounting is only possible with considerably more effort. The original mounting material supplied can then only be used to a limited extent. If necessary, please contact our support. If the distance from the rear wheel to the mounting plate of the add-e changes, as is usually the case with rear wheel suspension, problems may also occur. If in doubt, please contact our service team.
Yes, the functional principle basically allows the use on every bicycle. BUT the standard mounting plate cannot always be used for this. For special frame shapes (see "When can I not use add-e?") we can currently only offer individual solutions. If in doubt, please always contact our service team first.
No, add-e is intended as a retrofit system that can be installed by the customer.

After initial installation, the drive unit can be removed from the mounting plate at any time. This only takes a few seconds.

Due to the functional principle of the friction roller, "smooth" tyres are best suited. These so-called slicks have no studs, are smooth-running and therefore ideal for city and light terrain. For those who ride more off-road and therefore need a coarser tread, we recommend using tyres like the Schwalbe Hurricane, with a continuous centre rib. Wider tyres also provide more suspension comfort and better power transmission between tyre and friction roller.

Yes, thanks to the modular system design, this is possible without any restrictions. The inexpensive mounting kit can be ordered separately and allows the drive unit to be used on any number of different bicycles.

Bottle battery

The actual range depends on many different factors. In particular, the human's own performance is a significant influencing factor. In practice, rarely more than 50 km are achieved with one battery charge. At high assistance levels and on steep terrain, the range is reduced considerably. However, since add-e does not cause any friction and only a minimal additional weight in the decoupled (off) state, full-day tours can also be ridden with only one battery charge. In this case, add-e is only ever used for a short time, for example to overcome a strenuous incline. Therefore, the question of range is difficult to answer and cannot be compared with the specifications of conventional e-bike drives.

A full charge with the original "travel charger" takes up to 3 hours. One speaks of a full charge when more than 95% of the possible capacity is exceeded. It can happen that another 1 hour is needed for the remaining 2 - 5% until the charging process is completed. This is quite normal and serves to maintain the battery. In principle, the cells are also capable of high current, which means that a full charge is possible in one hour with a powerful charger. However, we currently only offer the fast chargers on special request and do not stock them in our online shop.

A full charge costs about 4 cents.
(The water bottle battery in the add-e can store about 200 watt hours of energy. The cost for 1,000 watt hours is about 20 cents).

Yes, additional water bottle batteries can be purchased at any time. For extreme long distances, an additional battery (e.g. as a luggage carrier variant) with up to five times the capacity can also be ordered on request.

The cell manufacturer guarantees 500 complete charging cycles. However, since the battery is rarely fully discharged and charged, this value increases significantly. In practice, even with daily use, you will only have a loss of maximum range (approx. 80%) after 2-3 years.

If the battery is not used for a longer period of time, e.g. during the winter, you should charge it at least halfway and store it in a cool place. Compared to conventional batteries, the self-discharge rate is very low, but you should check the charge level every three months at the latest and recharge if necessary.

Order

Fill shopping cart
First select your desired items from our range and place them in the shopping cart in the corresponding size or colour.

Go to checkout
You do not want to add any more items to the shopping cart? Then "Proceed to checkout"

Shipping method

Delivery is made with our shipping partner DHL Express.
Delivery takes place within 48 hours (from the next working day after ordering). Already, over 80% of our shipments are delivered on the next working day.

Check
The order summary gives you the opportunity to check your entries again. If you want to make changes to the billing address, delivery address, shipping method or payment method, simply click on the corresponding "Edit" button.

Prüfung
Die Bestellzusammenfassung bietet Ihnen die Möglichkeit, Ihre Eingaben noch einmal zu prüfen. Sollten Sie Änderungen bei Rechnungsadresse, Lieferadresse, Versandart oder Zahlart vornehmen wollen, klicken Sie einfach auf den entsprechenden “Bearbeiten”-Button.

Submit order
By clicking the button "Order subject to payment" we accept your order. You will then receive an e-mail confirming your order.

Tip: If you do not wish to purchase an item from your order after all, you have the option of cancelling items under your customer account, by e-mail or by telephone, as long as the goods have not yet been packed.

Delivery
As a rule, delivery takes place within 48 hours from the next working day after ordering.
Once the goods have been handed over to DHL Express, we will send you a shipping confirmation by e-mail.

Tip: You also have the option of tracking your current delivery status in your customer account. You will receive a link to your account in the course of the shipping information by e-mail.

From time to time, add-e offers its customers discounts, e.g. via the add-e e-mail service. For this purpose, you will receive a specific code with which you can receive exclusive offers, services or discounts. Simply enter the code in the "Coupon code" field during the order process and enjoy the benefits. Only one coupon code can be redeemed per order. If you return an item or items for which a coupon has been redeemed, the price of the respective item(s) reduced by the coupon portion will be refunded. A pro rata refund or reactivation of the coupon will not be made in this case.
After each order, you will receive a confirmation from add-e by e-mail. In addition, you can view the current status of your order in your customer account at any time. If you have any further questions, please contact our add-e customer service.
After submitting your order, you have the option of cancelling items yourself in your customer account. To do this, log in to your customer account and open the corresponding order. Behind each item you will find a cancellation button that you can use to delete the item from the order. However, this option only applies as long as the items have not yet been packed.

You can return your returns to us just as easily as you ordered them. In line with our service philosophy, you have 14 days after receipt of the goods to return them to add-e.

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us (insert: Name/company, address, telephone number, e-mail address and, if available, the fax number.) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed model cancellation form for this purpose. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of cancellation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Please note the following:

  • You have 14 days after receipt to return the items.
        of the commodity time.
  • Returned items must be sent back intact and undamaged in
    the original packaging.
  • Cash on delivery charges will not be refunded in the event of a return.
  • In the event of complaints or discrepancies, please
    contact our support team immediately.
As soon as we have received your returned goods, we will inform you by e-mail.
The warranty shall be determined in accordance with statutory provisions. A warranty only exists for the goods delivered by the seller if this has been expressly given. Customers will be informed of the warranty conditions before the order process is initiated.
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